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rogan
jellybaby
Can you get the DSL sync speed from the router/modem admin interface?
Plusnet also make it available in their account interface but I assume you don't have the details for that?
Assuming the sync speed is that low it could be an 8Meg ADSL2 service although those haven't been sold for a very long time. Or it could be terrible copper. What does the line sound like (17070 option 2 for a quiet line)? Is the router/modem plugged into the master socket? Is the splitter damaged?