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Yeah that's basically what I did this morning although didn't go as far as mentioning the ombudsperson. Funnily enough, I got an email from my solicitor (without all the partners on copy, mind) a couple of hours later. Have responded with more questions - we'll see how long it takes for a response this time.
jackincaves
You could make a formal complaint and say your next step is to get in touch with the legal ombudsperson. That might wake them up a bit.