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@Airhead
Mercedes Benz service is rubbish. Commercial or private they just don't measure up and in many cases are plain dishonest. After nearly 20 years of it I've come to enjoy bypassing the faux posh vibe they try and present and treat them without a hint of respect from the minute I have anything to do with them. It actually improved the service!
Will be interesting to see if they put a keeper on the electrics when they change the battery becuase they have been known not to and deliver the car with the sat nav locked and all the post code history gone.