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I've just had a similar experience with them except the photo they took is very obviously not of the right building and they even listed the address of where they did deliver it to, a place over 1.5 miles away. We went over to see if they had it and apparently the courier took it back so now no one knows where it is
Sumo
@Dammit
DHL have taken a photo of my front door, but didn't knock, so I didn't answer it, so they say that they "left parcel in a safe place", but we don't know where that is. It's not outside my flat.
Their contact centre said that if they've lost it I have to contact YT for a refund - I asked why YT would refund it if DHL lost it and they couldn't answer.
DHL are (currently, it's a dynamic situation) the very worst courier company operating here.