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  • Just opened a dispute with Wiggle regarding a Hermes package. They sent me an email confirmation that it was delivered (to my workplace which has a 24hr staffed desk and postroom), but nothing doing - until they sent me another notification two weeks later that it was ready for delivery, then delivered again. Still nothing doing.

    Wiggle sent me a grandiose email saying that Hermes were going to launch a full investigation, search their stockroom, interview drivers etc - then when I completed the form that supposedly launches the investigation, they immediately offered me a full refund. Hermes are a joke.

  • People who bother to fill in forms are few and far between.


    Put the form there as a sort of ‘barrier’ and just ping anyone that actually bothers doing it a full refund?