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Ransomware is increasingly complex in terms of targeted attacks, it's no longer just someone encrypting your file server. Also you need to work out HOW they got in, not just fix the actual ransomware otherwise they come back tomorrow.
I know large companies that effectively closed for almost a week trying to figure out what happened and how to fix it. They could have restored from backups in a matter of hours.
atz
It's really quite a bad fuck up. Can't even access the settings on my Edge via the desktop app. Had to update a course by putting it on the SD card, and - I'm not sure about this - I think plugging it in may have desycned all of my old saved courses. Only the new one is on there now.
It can't be a simple "outage" that effects every aspect of their business, from call centres, to web pages, to settings on the desktop app.