^^Your friend's horrible experience sadly shows that if you have been burgled once you are much more likely to be burgled again unless you can increase the house's security.
They were so pissed off by their insurance company for the last claim they didn't renew the contract, they were shopping around for insurance when this happened.
^^Your friend's horrible experience sadly shows that if you have been burgled once you are much more likely to be burgled again unless you can increase the house's security.