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..ahh, gotcha.
Well pictures would help but I think I can imagine what you're talking about;
indeed this seems to be a scanner issue, likely it's evaluating the exposure of the frame wrong and then trying to pull detail out of the shadows where there are none. And this looks especially bad with cheaper emulsions like Fuji C200 as it has less latitute .Long story short why don't you talk to them / ask them if they can do better?
salad
What I mean is, black is actually rendered black. Not brown.