• How do you go about doing a charge back on your credit card?

    I think I might have fucked up.

    I bought an Alfine hub from German seller Snake Bikes on ebay and it's not arrived yet. It's not even marked as shipped.

    I paid by credit card, I thought through Paypal but when I go looking in my paypal account there's no record of the transaction.

    I've looked right through my emails and it seems that I never received any kind of receipt by email actually. Don't know why this didn't ring alarm bells at the time but it certainly is now.

    Seller has a fair bit of negative feedback, most of it is German but there's at least one in English which mentions a long wait.

    Sale was on the 10th of May, expected delivery date is 28th May - 7th June so clicking on the 'I didn't receive it' thing on ebay is no help as yet.

  • You may have inadvertently paid directly from your credit card. I think ebay sellers / shops can still offer that as well as paypal.
    As long as you know the date of the purchase you should be fine.
    Just call your CC company and tell them you made an online purchase but the seller is non-communicative and you want to reverse the payment.
    By law any seller whether it be ebay or otherwise is required to provide some kind of receipt or evidence of the transaction even it’s just an email.
    The bank will probably tell you that they can’t guarantee a successful reversal etc. there may even be a fee but hopefully it would be worth it.
    However, if you hold on until the 7th and raise an INR won’t ebay refund you eventually anyway as part of the buyer protection policy?
    Good luck.

  • However, if you hold on until the 7th and raise an INR won’t ebay refund you eventually anyway as part of the buyer protection policy?

    Fingers crossed.

    I have messaged the seller this evening but going by the -ve feedback they have I don't expect they're going to respond.

    I have the 'Order Confirmed...' email from eBay, would usually be followed by the paypal receipt email but I can't find anything else from that date. The email from ebay says 'Total charged to - Mastercard (last 4 digits of card no.).

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