Stunning. I bought a Riken 10R, many years ago, and it died just before its second birthday. Quarq replaced it no problem. Then the replacement died just before its second birthday. Turns out that the replacement also had a two year warranty, so Quarq replaced it with a brand new Elsa upgrade unit, which is still going strong.
So they're not the most reliable units in the world, but my experience to date is that the customer service is excellent when it comes to replacing duff ones.
fredtc
Stunning. I bought a Riken 10R, many years ago, and it died just before its second birthday. Quarq replaced it no problem. Then the replacement died just before its second birthday. Turns out that the replacement also had a two year warranty, so Quarq replaced it with a brand new Elsa upgrade unit, which is still going strong.
So they're not the most reliable units in the world, but my experience to date is that the customer service is excellent when it comes to replacing duff ones.