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yeah, the samples all look very oversharpened, and yours are also too sharpened, although it doesn't look as bad as their samples. you can tell them to turn it down, it should be on 0.
as regards scratches - look very closely at the emulsion, and I'd be amazed if out of 50 rolls or so you didn't have some with some scratches on it.
platypus
Ahh this is where the difference comes from. Although my last 10 or so rolls have been small scans from filmdev and never had a problem with scratches or lack of quality. My pics on the last page are small scans
Genuine q: do they oversharpen all their images? Not something I know much about at all