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Communication with them has been spot on. Couple hours wait at most via email, haven't tried phone. They have more of a presence on facebook than anything else it seems.
I know mufflers are more aesthetic than performance related and when it comes to that, certain brands dominate more than others.
Quality wise is what impressed me the most. I'm by the sea but not a thing has shown signs of rusting yet. Fasteners are all high quality stainless. The welds are smooth and uniform down to the baffle, and the carbon weave is solid. The whole pipe is light but has a decent heft and solidity to it.@PQR It sounds better than the Scorpion I had with the baffle in. Without, the Scorpion sounded cleaner.
Chak
Interesting. I might drop them a line...
A lot of MT09 owners on forums seem to rave about them but i've yet to see / hear one on the road.