Sold me a bike that had been over tightened in a workstand that resulted in 4 uniform vertical dents about 4 inches tall on the seat tube. Which then caused an inch wide crack.
Not gonna bitch too much but they didn't do much to help me out.
I'd spent over a hundred quid on events, race license and races that I then couldn't do until I replaced the frame, so missed them all and wasted the money. Not to mention the money I'd originally spent on the bike.
Damn sorry to hear that. Always found their service to be great, but again sorry you had that issue.. definitely sucks.
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