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  • Bad, in my case.

    I ordered some items, all in stock. Several days later I received an email that the order hadn't been despatched yet* but that when it was, it would be shipped 'express'. Two days later I received an email saying that the order had been shipped 'regular'. I followed up with their sales team via email and they confirmed that the order was shipped express.

    When it didn't arrive within 4 days, I enquired about tracking the package. Presumably anything shipped 'express' via Royal Mail would have a tracking number, but Tredz stated that they weren't able to provide one. Several more emails were exchanged with promises that the order would be re-shipped if the items hadn't arrived.

    I emailed yesterday evening to say that the items hadn't arrived, and they replied this morning that my order had been cancelled. Order placed 15 April, ordered cancelled 28 April. Thanks for nothing, Tredz.

    *I placed orders with Wiggle and Geoffrey Butler Cycles at the same time and their items arrived before Tredz had even despatched.

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