Bought a bike from ebay at a reasonably good price with Thomson finishing kit (seat post, stem). Seller stated in the ad that it would come without the Brooks saddle - no mention of keeping the seat post.
Bike arrives rightly without Brooks but the Thomson seat post is missing (replaced with a crappy Bontrager RL seat post). Conveniently the seller says the seat post failed so he did not include it and includes a usable replacement. There were many opportunities to mention the seat post apparently failing during our message exchange just after purchase and before shipping (over two weeks, 6 messages).
I'm happy with the bike per se but other minor problems (late posting time, said he had the bike for years but he also bought on ebay etc) and seat post issue makes me think seller is lying about it and just wants to keep. I messaged him through ebay about this, he's only willing to give a refund of the bike and for me to send back as I got a bargain! Reluctant to send back as I like the bike plus do not have the time waiting for courier to pickup etc.
In a bit of a pickle as I just want the seat post or failing that some money off (of course, I will return the replacement seat post).
Do I go to ebay dispute resolution or paypal? If I do mention the incorrect seat post do I have to accept a full refund and send the whole bike back? Is there an option where I can just ask for some money off? i.e. is it through ebay or Paypal disputes.
Need a little advice…
Bought a bike from ebay at a reasonably good price with Thomson finishing kit (seat post, stem). Seller stated in the ad that it would come without the Brooks saddle - no mention of keeping the seat post.
Bike arrives rightly without Brooks but the Thomson seat post is missing (replaced with a crappy Bontrager RL seat post). Conveniently the seller says the seat post failed so he did not include it and includes a usable replacement. There were many opportunities to mention the seat post apparently failing during our message exchange just after purchase and before shipping (over two weeks, 6 messages).
I'm happy with the bike per se but other minor problems (late posting time, said he had the bike for years but he also bought on ebay etc) and seat post issue makes me think seller is lying about it and just wants to keep. I messaged him through ebay about this, he's only willing to give a refund of the bike and for me to send back as I got a bargain! Reluctant to send back as I like the bike plus do not have the time waiting for courier to pickup etc.
In a bit of a pickle as I just want the seat post or failing that some money off (of course, I will return the replacement seat post).
Do I go to ebay dispute resolution or paypal? If I do mention the incorrect seat post do I have to accept a full refund and send the whole bike back? Is there an option where I can just ask for some money off? i.e. is it through ebay or Paypal disputes.
With thanks