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skidlidsid
Dan_W
Definitely complain and demand a refund.
I had a nightmare with them recently - a 4k-OTP-MTB-bike-where-the-rear-wheel-fell-off-on-the-3rd-ride sized problem.
Fair enough after a lot of my best Watchdog-threatening histrionics they've replaced the bike, but the off-the-meters fuckwittery (no doubt started by me by going there in the first place) at every stage of the process was mindboggling.
Can I ask what branch it was? I've had some good experiences there (the Notting Hill branch are fairly decent in a sea of manifestly poor attitude and incompetance) though it's fair to say I'm not their biggest fan generally!
#csb /rant etc